Lifecycle & Retention

Opt-in

Quick answer

Explicit consent to be messaged - the license for every lifecycle channel.

Definition

An opt-in is permission: a customer knowingly agreeing to receive your messages, ideally with a stated cadence and easy exit. On WhatsApp, consent discipline is existential - platforms ban senders who blast non-consented lists.

Why it matters

A clean, smaller opted-in list out-earns a scraped list every time - and keeps the channel alive.


All glossary terms

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